Refund policy
Return and Refund Policy
Last updated 5 August 2026. SynkHaus is a trading name of Events Barn Ltd, Killyleagh, Co. Down, United Kingdom.
Your right to cancel
If you are a consumer in the UK or EU, you have the right to cancel your order within 14 days of receiving it, without giving any reason.
To cancel, email us at karl@synkhaus.co.uk with your order number before the 14 days are up. You then have a further 14 days to send the goods back.
We will refund everything you paid us, including standard delivery, within 14 days of receiving the goods back – or of you proving you have sent them, whichever is sooner. Refunds go back to the payment method you used.
Return postage
You pay for return postage unless the item is faulty, damaged, or not what you ordered. We recommend a tracked service. We cannot refund goods we do not receive.
Condition
Goods should come back in the condition you received them. You may inspect and test an item as you would in a shop, but if its value is reduced by handling beyond that, we may reduce your refund accordingly.
Faulty or incorrect items
If an item arrives faulty, damaged, or is not what you ordered, contact us within 30 days and we will replace it or refund it in full, including return postage. Photographs help us resolve it faster.
Your statutory rights under the Consumer Rights Act 2015 are not affected by anything in this policy.
What we cannot accept back
- Items that have been installed, wired in, soldered, or modified
- Components damaged by incorrect wiring, over-voltage, or reverse polarity
- Custom-cut LED tape
This reflects the nature of the products. Much of what we sell is intended to be installed by a competent person, and once fitted an item cannot be resold.
Battery management and high-current components
BMS units, high-current diodes and similar are sold as components for people who know what they are doing. We cannot accept returns on these once they have been connected to a battery or power source.
International returns
Import duties and taxes you paid to your own government are not refundable by us. You may be able to reclaim them from your local customs authority.
How to start a return
Email karl@synkhaus.co.uk with your order number and what the problem is. We will reply with return instructions. Please do not send anything back before contacting us.