Shipping policy

Shipping Policy

Last updated 5 August 2026. SynkHaus is a trading name of Events Barn Ltd, Killyleagh, Co. Down, United Kingdom.

Where we ship

We ship to the United Kingdom, the European Union, and most of the rest of the world. If your country appears at checkout, we can ship to you.

Cost

  • United Kingdom – free delivery on all orders.
  • European Union – free delivery on all orders.
  • United States and international – free delivery on all orders.
  • Rest of world – a flat rate is shown at checkout where it applies.

Delivery times

Orders are dispatched directly from our supplier. Typical delivery is 10 to 20 working days, and can be longer to destinations outside Europe or during busy periods. Tracking is provided where the carrier supports it.

We are a small business selling specialist components. If you need something by a particular date, please contact us before ordering rather than after.

VAT, import duty and customs – please read

United Kingdom: prices shown include UK VAT at 20%. There is nothing further to pay on delivery.

Everywhere else: the price you pay us does not include your own country's import VAT, customs duty, or carrier handling fees. Depending on where you are and the value of your order, these may be charged by the carrier before your parcel is released.

  • EU customers – we are not currently registered for IOSS, so import VAT is collected on delivery rather than at checkout. Please budget for this.
  • Orders over 135 pounds are more likely to attract duty as well as import VAT.
  • These charges are set by your government and collected by the carrier. They are not ours, we do not receive them, and we cannot predict or refund them.

If you are unsure what applies where you live, please check with your local customs authority before ordering.

Refused or undelivered parcels

If a parcel is refused at delivery because of unpaid import charges, or is returned to sender because nobody was available, we can only refund the value of the goods once they reach us. Return shipping and any charges already incurred cannot be refunded.

Problems

If your order has not arrived within 30 working days, or arrives damaged, contact us at karl@synkhaus.co.uk and we will sort it out. Please include your order number.